1. What is your topic?
Hairdressing
2. What is the driving problem behind your experiment
and the quote by an expert to support that problem? (Expert citation must be MLA
format.)
"I know that some of the major problems that the public finds annoying with hairdressers is they are always late. Another is they don't listen to what the client wants. An inch off to a client may well be 6 inches off to the stylist.
Today I had a new client that acually came in last month to "interview" me before making an appointment. This is rare since I work 99% on referrals and it usually indicates a woman with a bad experience in the salon. It could also be a lack of trust or she has a low self image that is fragile.
I met with her for 30 minutes and she said over and over again that everyone always gives her the same look. It was an A-line bob, very nicely done, short in the back, long in the front.
She mentioned that she had worn her hair like this for 15 years and needed a new look and no one will do that for her. She had been to 5 hairstylists in the past year and they keep giving her this A-line bob. This is the biggest RED FLAG when we hear this. 5 salons and no one can please her?
I suggested a layered look, shorter in the front and leave the back where it was and layer the interior. This would be completely different and still be trendy. She was very excited, we booked an appointment and she came in today.
We re-hashed what we had talked about 3 weeks ago. I showed her a photo to confirm that we were on the same page.
It took me 30 minutes to cut it and when I was through drying it she told me that she HATED IT! I asked what was wrong and she stated that she hated the back. I shortened it but didn't want to make it an A-line! She HATED IT AGAIN. Okay, what can I do to make it better??? She said that it had no style in the back and wanted it way shorter, lifted up and longer in the front. Soooooo, 3 haircuts later, she walked out with an A-line bob, just like she has had for the last 15 years.
Communication is the number one most important thing between a stylist and client. What do you do for a living? What is your lifestyle? How much time do you want to spend? What texture is your hair? Do you want color? Do you embrace your curls or prefer it straight? How often to you want to come to the salon? These are all things that need to be addressed when finding a new stylist.
Before you go to the salon have an idea of what you want, be open to suggestions, and be realistic.
We are beauticians not magicians!" - "Hairrific"
"Hairrific" "Hairdresser vs. Client Complaints." Open.salon.com. Salon Media Group, Inc, 23 Sept. 2009. Web. 8 Nov. 2012. <http://open.salon.com/blog/hairrific/2009/09/23/hairdresser_vs_client_complaints>.
3. What is your hypothesis? (Must be in If-Then form.)
If a stylist communicates more with their client, then the client will be satifised with their haircut.
4. Write a
paragraph summary of how you will perform the experiment. Include the tools you
plan on using.
The experiment is drived around customer satfisfaction. When a stylist is done with a client, ask he or she how they feel about the haircut and if they feel they can re-style it. Within 5-7 days, call the client again and ask them how they feel about the haircut now. Also ask them if they were able to style it. Repeat this with 21 other people.
5. Select one of the following Project Categories for your
experiment:
Behavioral/Social Science